Privacy Policy

Personal Information You Provide

When you book a desert safari, submit a contact form, or subscribe to our newsletter, we may collect your full name, email address, phone number, nationality, hotel or accommodation address, travel dates, and any special requests or dietary requirements you share with us. For bookings that involve online payment, your payment card details are processed securely by our PCI-DSS compliant third-party payment gateway — we do not store card numbers on our servers.

Automatically Collected Information

When you visit our website, we automatically collect certain technical data including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and device identifiers. This data is collected through cookies, server logs, and similar technologies to help us improve site performance and user experience.

Information from Third Parties

We may receive information about you from third-party platforms through which you discover or book our services, including online travel agencies, affiliate partners, and social media platforms. This information is limited to what is necessary to fulfil your booking and provide customer support.

We use the personal information we collect for the following purposes: processing and confirming your desert safari bookings; arranging hotel pickup and drop-off logistics; communicating booking confirmations, reminders, and post-trip follow-ups; responding to your enquiries and providing customer support; sending promotional offers and newsletters (only with your explicit consent); improving our website, services, and customer experience through analytics; complying with legal and regulatory obligations under UAE law; and preventing fraud and ensuring the security of our platform.

We process your personal data based on the following legal grounds: contractual necessity (to fulfil the booking you have made with us); legitimate interest (to improve our services, prevent fraud, and communicate relevant information); consent (for marketing communications, which you can withdraw at any time); and legal obligation (to comply with UAE Federal Law and Dubai tourism regulations).

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our business, including our hotel pickup and transport partners (limited to your name, hotel, and pickup time); our secure payment processing provider; our email and SMS communication platform; and web analytics services such as Google Analytics. All third-party service providers are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information if required by law, regulation, or legal process under the jurisdiction of the United Arab Emirates.

Types of Cookies We Use

Essential cookies are required for the website to function properly, including session management and security features. Analytics cookies help us understand how visitors interact with our website by collecting anonymous usage statistics through Google Analytics. Marketing cookies are used to deliver relevant advertisements and track the effectiveness of our promotional campaigns across platforms. You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of our website.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically for a period of three years after your last interaction with us. Booking records may be retained for up to seven years to comply with UAE tax and commercial law requirements. When your data is no longer required, we securely delete or anonymise it in accordance with industry best practices.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, encrypted database storage for sensitive personal information, role-based access controls limiting employee access to personal data, and regular security audits and vulnerability assessments. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and exercise caution when sharing personal information online.

Depending on your location, you may have the following rights regarding your personal data: the right to access the personal data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your personal data (subject to legal retention requirements); the right to withdraw consent for marketing communications at any time; and the right to lodge a complaint with the relevant data protection authority. To exercise any of these rights, please contact us at privacy@eveningdesertsafarideals.com. We will respond to your request within 30 days.

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will take steps to delete that information from our systems.

Our primary operations and data storage are based in the United Arab Emirates. If you access our website from outside the UAE, your information may be transferred to and processed in the UAE. By using our services, you consent to the transfer of your data to the UAE, where data protection laws may differ from those in your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this privacy policy regardless of where it is processed.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this privacy policy or our data handling practices, please contact us at: Friends Guide Travels and Tourism L.L.C (Evening Desert Safari Deals), Shop 6, Friends Residency, International City Phase 2, Warsan 4, Dubai, UAE. Email: dubaidesertfun@gmail.com. Phone: +971 55 668 2515. Our data protection team will respond to your enquiry within 30 business days.